Community Satisfaction Survey Results

Published on 03 July 2025

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The Rural City of Wangaratta has released its 2025 Community Satisfaction Survey results, revealing an overall performance with an index score of 58. While this marks a slight decline from 61 in 2024, Wangaratta continues to outperform both the statewide average of 53 and the Regional Centres group average of 54.

 

The survey, conducted independently by JWS Research and coordinated by the Department of Government Services, gathered feedback from 400 residents across four quarterly survey periods. It provides valuable insights into community perceptions of Council services and priorities.

 

Key areas identified for improvement include:

  • Informing the Community: Strongest influence on overall satisfaction. Council will introduce quarterly email updates and maintain its regular digital and media communications.
  • Community Consultation and Engagement: Council has updated its Engagement Toolkit and expanded its Connect Wangaratta platform.
  • Condition of Sealed Roads: Council will commence repairs on Swan Street, one of the most cited roads in the survey and roll out a campaign dedicated to providing more detailed information on road management.

 

Mayor Irene Grant acknowledged the results and outlined Council’s commitment to improvement:

 

"We take this feedback seriously, as it offers our community another valuable opportunity to share their views and help shape our direction. Council is currently implementing an action plan to address key areas for improvement identified in the results, ensuring our residents feel heard, supported, and valued."

 

Despite the downward trend, Council’s performance remains significantly above average in 15 of the 21 service areas evaluated. However, results in arts centres and libraries, local streets and footpaths, planning and building permits, and sealed local roads were below the Regional Centres group average.

 

The full survey results will be available on Council’s website from 1 July. www.wangaratta.vic.gov.au/communitysatisfactionsurvey

 

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