If your request doesn't fit into a category above, please submit a general request below.
Make a general enquiry
Compliments, Complaints and Feedback
Feedback
We welcome feedback on your experience, our processes, decisions, services and staff. We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.
Track an existing request
If you have already reported an issue or made a request, you can track the request by selecting the button below.
Track an existing request
Report to other agencies
Before reporting an issue, ensure that the matter is the responsibility of Rural City of Wangaratta. See list below for issues that need to be resolved by other organisations.
If you require Urgent or after-hours assistance from us, please call 03 5722 0888
Damages to Telstra equipment
If damage occurs to Telstra equipment including pits, pillars, cabinets, underground cables, elevated joints and manhole covers, please contact Telstra on 13 22 03.
Electricity supply faults and emergencies
Please contact Ausnet on 13 17 99.
Gas supply faults, leaks and emergencies
Please contact Ausnet on 13 17 99.
Main road hazards and traffic light faults
If road damage occurs on a main road or you witness traffic light faults, please contact Regional Roads Victoria on 13 11 70.
For all other road issues, please call us on 03 5722 0888 or use the button below.
Report it
NBN network outages
Check the NBN network status of your property here.
North East Catchment Management Authority (NECMA) issues
Contact North East Catchment Management Authority on 1300 216 513 or via their contact us.
North East Water issues
Before you report a leak it's important to identify where the leak is coming from. North East Water is typically responsible for the meter and pipes from the street to the meter. If you spot a leaking or burst water main, report it on 1300 361 644, day or night, any day of the year.
For other drainage issues such as blocked drains, damaged, displaced or missing pit lids, drain maintenance or drain spraying, please submit a request below.
Report it
Tree damage
If tree damage is caused during a storm, please contact the SES on 132 500.
For all other tree safety issues not during a storm event, please call us on 03 5722 0888 or use the button below.
Report it
Use Snap Send Solve to report an issue
Did you know that you can report issues and provide feedback to Council quickly and easily Snap Send Solve? Download from the App store (Apple) or Play store (Android) below and it's as easy as Snap, Send, Solve!
What is Snap Send Solve?
Snap Send Solve is a free app for your iPhone or Android device that lets you report issues and provide feedback to your local council in under 30 seconds.
How does it work?
Snap Send Solve determines your council using your smartphone’s GPS location.
Once your GPS location has been determined the server sends back all relevant council details, including contact information, location, and email contact.
You can use Snap Send Solve to report on issue such as:
- Animals
- Damaged road/pavement
- Litter
- Parking
- Street cleaning
- Trees
What happens when you send a report?
All reports from Snap Send Solve are sent from the app using your email address.
Reports are received via email, registered into our system and followed up by relevant staff.
Watch the video below to find out more.
Download the App now on Apple and Android.
Requests can still be lodged by Creating a Customer Request, calling us on 03 5722 0888 or visiting our Customer Service team.