Community Satisfaction Survey

Every year, the Rural City of Wangaratta participates in the Local Government Victoria (LGV) led Community Satisfaction Survey for Victorian Councils.

To ensure a broad representation of views, residents are randomly selected and contacted to participate in a survey. The survey asks for their opinion about:

Council’s overall performance
Performance and importance of individual council services
Value for money of services and infrastructure
Community consultation and engagement
Decisions made in the interest of the community
Customer service
Local infrastructure and facilities
Overall council direction.

The objective of the survey is to help Council identify where it is performing well and which services or activities need to be improved in the eyes of the community.

The report also enables Council to review and compare our performance against the average for regional councils across Victoria.

The 25/26 survey was undertaken through an independent company, JWS Research.

Financial Year 2026 Results

(PDF, 3MB)2026 Community Satisfaction Survey(PDF, 3MB) results outline an overall performance with an index score of 56. While this marks a slight decline from 58 in 2025, Wangaratta continues to outperform the Regional Centres group average of 54.

Community satisfaction in the Local Government Performance Reporting Framework reporting requirements for Wangaratta were:

Council’s performance on Customer Service 71 (Regional Centres, ‘RCs’: 69).
Council’s performance on informing the community 57 (RCs: 55).
Community engagement and consultation 52 (RCs: 49).
Council’s performance in making decisions in the interest of the community 48 (RCs: 48), and,
Representation, lobbying and advocacy on behalf of community 54 (RCs: 51).

Key areas identified for improvement with action plan.

Decisions made in the interest of the community: Council will increase visibility of Councillor decision making, and advocacy, as well as communicating work done through community sessions, meetings, and engagement.
Condition of Sealed & Unsealed Roads: Council will continue to advocate for Council's most 15 complained about roads managed by the Department of Transport and Planning (DoT), and continue with road education series.