Community Satisfaction Survey
Every year, the Rural City of Wangaratta participates in the Local Government Victoria (LGV) led Community Satisfaction Survey for Victorian Councils.
To ensure a broad representation of views, residents are randomly selected and contacted to participate in a survey. The survey asks for their opinion about:
- Council’s overall performance
- Performance and importance of individual council services
- Value for money of services and infrastructure
- Community consultation and engagement
- Decisions made in the interest of the community
- Customer service
- Local infrastructure and facilities
- Overall council direction.
The objective of the survey is to help Council identify where it is performing well and which services or activities need to be improved in the eyes of the community.
The report also enables Council to review and compare our performance against the average for regional councils across Victoria.
The survey is undertaken on behalf of LGV through an independent company, JWS Research.
Financial Year 2025 Results
2025 Community Satisfaction Survey(PDF, 3MB) results outline an overall performance with an index score of 58. While this marks a slight decline from 61 in 2024, Wangaratta continues to outperform both the statewide average of 53 and the Regional Centres group average of 54.
Community satisfaction in the Local Government Performance Reporting Framework reporting requirements for Wangaratta were:
- Council’s performance on Customer Service 68 (Regional Centres, ‘RCs’: 62).
- Council’s performance on informing the community 53 (RCs: 53).
- Community engagement and consultation 49 (RCs: 49).
- Council’s performance in making decisions in the interest of the community 50 (RCs: 48), and,
- Representation, lobbying and advocacy on behalf of community 52 (RCs: 49).
Key areas identified for improvement with action plan.
- Informing the Community: Council will introduce quarterly email updates and maintain its regular digital and media communications.
- Community Consultation and Engagement: Council has updated its Engagement Toolkit and expanded its Connect Wangaratta platform.
- Condition of Sealed Roads: Council will commence repairs on Swan Street, one of the most cited roads in the survey and roll out a campaign dedicated to providing more detailed information on road management.
Previous Reports
Community-Satisfaction-Survey-2024.pdf(PDF, 3MB)
Community-Satisfaction-Survey-2023.pdf(PDF, 3MB)
Community-Satisfaction-Survey-2022.pdf(PDF, 4MB)
Community-Satisfaction-Survey-2021.pdf(PDF, 4MB)
Community-Satisfaction-Survey-2020.pdf(PDF, 3MB)