Support at Home

Council has announced its intention to exit aged care services. 

Clients need to transfer to a new provider before 30 September 2026. 

To help clients:

Visit the Update to Aged Care Services page for more information. 

The Support at Home program provides older Australians with care services in the comfort of their own home. 

*This program replaces Home Care Packages and Short-Term Restorative Care.

 

What supports can be provided?

Depending on your needs there are a range of services which may be included in your package.
You are actively involved in deciding care and services to support you living safely and independently.

Services

Step 1.Be Independent

  • Personal care - to help maintain your personal hygiene and grooming standards
  • Nursing services - to help treat and monitor medical conditions
  • Allied health and therapy services - such as speech therapy, podiatry, occupational or physiotherapy services
  • Food and nutrition services - to help you eat well  
  • Specialised support - to help you manage particular conditions and maximise your independence

 

Step 2.Be Safe

  • Cleaning and home maintenance services - to keep your home clean and liveable
  • Minor home modifications - to increase or maintain your ability to move safely around your home
  • Goods, equipment and assistive technology to help with mobility, communication and reading

 

Step 3.Be Connected

  • Transport services to help you get to appointments and activities 
  • Social support services to encourage you to participate in social and community activities.

 

 

Pricing

Funding, Charges and Fees

Note: Council is not taking on new clients.
If you are looking for a provider, visit Find a Support at Home Provider.

Pricing

As determined by the Australian Government service prices have operational costs built into the individual service cost.

Wangaratta: 2026-06-Rural-City-of-Wangaratta-SaH-Price-List.pdf(PDF, 192KB)  

 

Funding

The Support at Home program provides quarterly funding from Services Australia, used for your care, services, and to cover care management. Support at Home has 8 classifications for ongoing services.

After your needs assessment, you’ll be assigned a classification and annual budget based on your level of support needs.

Your annual budget is split into quarterly (3-monthly) budgets.10% of your budget is allocated by Services Australia to cover for care management.

If a client contribution is applicable, this contribution forms part of the quarterly Support at Home budget.

Funds do not accumulate on an ongoing basis, but there may be a carry-over amount unspent funds of up to $1,000 or 10% of your quarterly budget (whichever is greater).

Daily subsidy as of 1 November 2025

Support at Home Classification

Equivalent daily funding

1

$29.40

2

$43.93

3

$60.18

4

$81.36

5

$108.76

6

$131.82

7

$159.31

8

$213.99

 

 

Participant contributions

All Support at Home participants and those of you approved for a Home Care Package after 12 September 2024, you will be required to pay a participant contribution towards your care and services.  This a mandatory requirement of the Australia Government, and Services Australia will determine your payment amount. 

 Indicative contributions

Income and assets assessment outcome

Service category – clinical supports

Service category – independence

Service category – everyday living

Full pensioner

0%

5%

17.5%

Part pensioner and self-funded CHSC holder

0%

Between 5% and 50%*

Between 17.5% and 80%*

Self-funded non-CSHC holder and means not disclosed^

0%

50%

80%

* Contributions will be applied on a tapered rate based on the participant’s income and assets assessment.

^ A self-funded non-CSHC holder is an individual who is ineligible for the pension and the CSHC. A means not disclosed status refers to an individual who has not disclosed their assets and income.

Note:

  1. Care management will have a clinical supports contribution rate of 0%.
  2. Contributions for AT-HM items will be treated as equivalent to the independence category. However, AT-HM prescription and wrap around services (where required) will have a clinical supports contribution rate of 0%.

 

Additional funding budgets

You may be assessed to received additional funding budgets.  This funding is on top of your ongoing funding for Support at Home. These budgets include: Assistive Technology, Home Modifications, Restorative Care Pathway and End of Life Pathway.

 

 

 

 

 

Contact us

P:1300 982 662
E:contactacc@wangaratta.vic.gov.au

 

Useful Links

Seniors Resources and Links

Back to top