Support at Home

(Formerly Home Care Packages)

From 1 November 2025, the Australian Government is introducing the Support at Home program. This new model replaces the Home Care Packages and Short-Term Restorative Care programs, offering more flexible and tailored support for older Australians with complex care needs.

 Eligibility

You may be eligible for these funded services if you:

• Are 65 years or older (or 50+ if you are an Aboriginal or Torres Strait Islander person)
• Need assistance with daily tasks due to health issues or reduced mobility

My Aged Care is the starting point for all funded aged care services.

You can check your eligibility for an assessment by contacting My Aged Care:

Phone: 1800 200 422

Online: Am I eligible for an assessment? | My Aged Care

Classification and Budgets for ongoing service

Support at Home has 8 classifications for ongoing services.

After your needs assessment, you’ll be assigned a classification and annual budget based on your level of support needs.

Your annual budget is split into quarterly (3-monthly) budgets.

You can carry over unspent funds of up to $1,000 or 10% of your quarterly budget (whichever is greater).

 

What Services can I receive?

Support at Home has a defined service list, which outlines the services that you can access under Support at Home. Depending on your My Aged Care support plan and the Support at Home classification you have been assigned, you can access the following services;

 

Funding and Contribution to Costs:

Type of Service Government Funding

Clinical care - Fully funded from Government No cost to client

Includes clinical nursing care, physiotherapy, Allied Health services and care management 

Independence - Partial funding from Government Moderate contribution to client 

Includes personal care, social support, respite, and transport.         

Everyday living - Partial funding from Government Higher contribution to client 

Includes domestic assistance, meals, gardening, and home maintenance.