Payment plans & financial hardship

If you are finding it difficult to pay your rates by the due date, please contact our Rates team as soon as possible on 5722 0838 to discuss your circumstances and options available.

Payment plan request

You can request a payment plan for your rates account below. Please note that interest will be charged at 10% per annum until the account is brought up to date.

Click here to view form.

 

Financial hardship request

To apply for Financial Hardship, please complete the form below. We will advise of a decision via email or may request further information

Click here to view form.

 

 

Pensioner assistance

If you hold a Pensioner Concession Card or Veteran Affairs Gold Card (marked WAR WID or TPI), you may be eligible for the following rebate:

  • 50% rebate (to a maximum of $266.00) on your Council rates
  • $50 rebate on the Emergency Services Volunteer Fund
  • $15 rebate on the recycling charge (if applicable).

To apply for a first-time rebate, you will need to:

If you received a rebate last year and your circumstances have not changed, you will be automatically granted a rebate this year.

 

Financial advice

You can access free, confidential and independent financial advice and assistance through the following agencies.

Financial Counselling Victoria Inc 
Financial counsellors provide independent and non-judgemental information, advice, advocacy and support to people experiencing or at risk of financial difficulty.

National Debt Helpline 
This service that helps people tackle their debt problems

Rural Financial Counselling Service
Financial counselling for primary producers, fishing enterprises or small rural businesses experiencing hardship.