Find out more about the changes to Council’s sharps container supply and disposal services
Recent events may be distressing for many members of our community. To see the full range of supports available visit:
As at 30 September, 2026.
Rural City of Wangaratta has confirmed it will complete a staged exit of direct Aged Care services:
We recognise how important these services are to our clients, their families and carers. Our priority is to ensure clients continue to receive safe, high-quality care throughout this process.
Support at Home Clients:
Email: contactacc@wangaratta.vic.gov.au
Phone Hub: 1300 982 662
CHSP, DVA, and HACC PYP Clients:
Email: haccmail@wangaratta.vic.gov.au
Phone Hub: 03 5722 0790
The aged care system has changed significantly, resulting in the service no longer being sustainable for Council. There are increased regulatory and workforce demands, which is why many councils are stepping away from direct delivery. The review found that Council carries significant governance, compliance, and clinical risks.
No client will be left without support
The care and wellbeing of clients remain our priority
We will contact clients directly before any changes occur
Council will work with providers to support a smooth transition and minimise disruption.
Council has confirmed it will exit out of direct aged care (excluding assessment services) following an independent review into the long-term sustainability of Councils operating model.
Support at Home services has now concluded. With Clients transitioned to chosen providers before 30 September 2026.
Support at Home
Commonwealth Home Support Programme (CHSP)
Department of Veterans’ Affairs (DVA), and
The Assessment service will continue.
The proposal is driven by significant changes in the aged care sector and is informed by findings from an independent review. The review found Council’s operating model is not sustainable under new funding and regulatory settings and carries significant governance, compliance and clinical risks. These challenges are occurring alongside national reforms, including the Aged Care Act 2024, which have increased provider obligations and system complexity. Many councils across Victoria are facing similar challenges and are exiting or reviewing their role in aged care.
All impacted clients will receive a letter and email on next steps from 29 July.
Support at Home Clients
A list of current Support at Home Providers can be found at: Find a Support at Home Provider
HACC-PYP Clients
CHSP Clients
No.
Support at Home Clients have transferred their service to their chosen provider.
VHC clients have been transitioned to another provider.
CHSP or HACC PYP clients will have a new provider appointed to them.
Clients will receive a letter and, if available, an email outlining the changes. This page will keep clients up to date on changes as they become available.
Yes.
Visit Find a Support at Home Provider to see all local providers.
Council will also continue its broader role in supporting older residents through assessment services, community programs, partnerships and advocacy.
Clients can email Council at:
Support at Home: contactacc@wangaratta.vic.gov.au
CHSP, DVA, and HACC PYP: haccmail@wangaratta.vic.gov.au
Aged Care Navigation and Advocacy Officers: contactacc@wangaratta.vic.gov.au
Client phone numbers:
Support at Home Phone Hub: 1300 982 662
CHSP, DVA, and HACC PYP: 03 5722 0790
If you have questions or would like to speak to someone.
Library Drop-In Services:
August and September: 10am to 2pm every Tuesday and Thursday
October: 10am to 12pm every Thursday
November and December: 10am to 12pm every Tuesday and Thursday
Council is here to support clients during this transition.