Community Satisfaction Survey calls running until late June

The Community Engagement Survey will run between Thursday, 19 to Sunday 29 June.

Phone calls come from a number with the prefixes of (03) 5202, (03) 5141 or (03) 4217

Each quarter, market research agency National Field Services asks our community members a series of questions. These questions form our 2025/26 Local Government Community Satisfaction Survey, which the Department of Government Services coordinates on behalf of Victorian councils.

The survey measures the council on:

• overall performance
• value for money
• community consultation
• community decisions
• sealed local roads
• waste management
• customer service and
• overall council direction

In line with previous years, in 2025/26, 400 community members will complete a 12-minute over-the-phone survey.

When National Field Services contact members of the community, they will:

• never ask for people by name (they don’t have names)
• always identify as National Field Services and introduce themselves by name (e.g. Mark from National Field Services)
• always say how long the survey will take
• call from a number with the prefixes: (03) 5202, (03) 5141 or (03) 4217

  nb: this is subject to change, but National Field Services will not call from a mobile number

Results will be shared in June 2026 and be featured in our annual report.