Report, Request or Feedback
- Select from the categories below to report an issue or make a request
- For matters that need to be handed by other organisations, scroll to Other Agencies.
- If your request doesn't fit any category, submit a General Request below.
General Request
- If you have already submitted a request, you can track its progress using the button below.
Existing Request
- We welcome your feedback on our services, processes and staff. Your feedback, positive or negative, helps us to monitor and improve our services for the benefit of all customers.
Other Agencies
Before reporting an issue, check that it's the responsibility of the Rural City of Wangaratta. See the list below for matters handled by other organisations.
If you require urgent or after-hours assistance, call 03 5722 0888
Damages to Telstra equipment
If damage occurs to Telstra equipment including pits, pillars, cabinets, underground cables, elevated joints and manhole covers, please contact Telstra on 13 22 03.
Electricity supply faults and emergencies
Please contact Ausnet on 13 17 99.
Gas supply faults, leaks and emergencies
Please contact Ausnet on 13 17 99.
Main road hazards and traffic light faults
If road damage occurs on a main road or you witness traffic light faults, please contact Regional Roads Victoria on 13 11 70.
For all other road issues, please call us on 03 5722 0888 or use the button below.
Report it
NBN network outages
Check the NBN network status of your property here.
North East Catchment Management Authority (NECMA) issues
Contact North East Catchment Management Authority on 1300 216 513 or via their contact us.
North East Water issues
Before you report a leak it's important to identify where the leak is coming from. North East Water is typically responsible for the meter and pipes from the street to the meter. If you spot a leaking or burst water main, report it on 1300 361 644, day or night, any day of the year.
For other drainage issues such as blocked drains, damaged, displaced or missing pit lids, drain maintenance or drain spraying, please submit a request below.
Report it
Tree damage
If tree damage is caused during a storm, please contact the SES on 132 500.
For all other tree safety issues not during a storm event, please call us on 03 5722 0888 or use the button below.
Report it
Report issues with Snap Send Solve
Snap Send Solve is a quick and easy way to report local issues or provide feedback. Download the free app from the App store (Apple) or Google Play (Android).
How it works
Use your phone to snap a photo, add a short description, and send. The app uses your location to direct the report to the correct council.
Once received the report is logged in our system and referred to the appropriate team for follow-up. All reports are sent from the app using your email address.
What you can report
- Animals
- Damaged roads or footpaths
- Litter
- Parking issues
- Street cleaning
- Trees
Watch the video below to find out more.