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Our Community Promise Survey - You Said, We Did

Let us know how we are going!

Council is using the below survey to improve how we deliver our services to the community. Already more than 800 surveys have been completed and as a result of the feedback received, Council has made the following changes:

Quicker Responses - It now takes an average of 5.3 days to close each customer request.

More Online Services - Online mapping for planning is now available, while you can also raise customer requests online.

Making Payments Easier - More direct debit options are available, while online payments will soon be introduced.

Streamlining Planning - We have a better focus on customer service, with a duty planner always available and more information available online.

We know there is always a need to change and adapt to community needs, so please fill in the short survey below and let us know how we are going.

See below to learn more about Our Community Promise.

Community Promise Video

Community Promise Video

Our Community Promise means that we will not settle for just being seen as the level of government closest to the community - because we see ourselves as part of the community. Hear from Council staff as they explain Our Community Promise.

Watch the video here

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