No longer on display. Expired on
06 December 2021, 05:00 PM
PROPOSED COMPLAINTS POLICY
Wangaratta Rural City Council intends to make a new Complaints Policy because of the commencement of the Local Government Act 2020.
The purpose of this policy is to support effective complaints handling. It aims to set up a framework which acknowledges that people have the right to complain, helps people to make complaints and receive timely responses to those complaints so that service delivery can be improved.
The policy is required by section 107 of the Local Government Act 2020.
Under the major council policy consultation local law, Council is required to give public notice of the proposed policy and invite submissions for a period of at least 28 days.
Anyone who makes a written submission can request to be heard in support of their submission.
Where do I view the proposed policy?
A copy of the proposed policy can be downloaded via the link in the 'Related Information' on the left hand side of this webpage.
Copies of documents on public exhibition can also be obtained from the Wangaratta Government Centre.
How do I make my written submission?
Copies of the proposed policy and the associated community impact statement can be obtained from the Wangaratta Government Centre and on Council’s website at www.wangaratta.vic.gov.au
Any person may make a written submission regarding the proposed policy. Submissions will be received up to 5.00pm on Friday 3 December 2021.
Persons making submissions can request an opportunity to address Council. A special committee of Council will be established to hear submissions on the proposed policy if required.
All submissions will be considered by Council when deciding whether to adopt the proposed policy.
By Email: council@wangaratta.vic.gov.au. Please include “Complaints Policy” in the subject line.
Mail: PO Box 238, Wangaratta VIC 3676. Please include “Complaints Policy” as the reference.
In Person: To Customer Services, Wangaratta Government Centre – Corner Ford and Ovens Street, Wangaratta. Please include “Complaints Policy” as the reference to your submission.