Important Update: Billing System Upgrade & Temporary Service Downtime

On display until 28 November 2024, 12:00 PM

We are upgrading our financial system.

As a result, payment services will be unavailable via our website and Customer Service desk, from 12pm Friday 18 October, until Monday 28 October.

 

You will not be able to pay:

  • Animal Registration Renewals
  • Home & Community Services
  • Infringement Notices
  • Tax Invoices/Statements

 

You will be able to pay:

  • Rates
  • Planning permits

 

What You Need to Know

  • New Payment Details: Your BPAY, Postbillpay, and online payment references have changed. These new details are included in a one-off statement we’ve sent you.
  • Direct Debit Customers: No action is required—your payments will continue automatically after the upgrade.
  • Saved Payment Information: If you’ve stored payment details in your internet banking, please update them with the new reference numbers. Payments using old details will be declined.

Where to Find Your New Payment Details

Refer to the payment section at the bottom of each page in your statement for the new reference numbers relevant to your payment method.

 

Does this include all of my October charges?

No. If you receive a regular monthly invoice you will receive your October invoice early November as per usual.

 

Why am I getting a statement?

From now on you will receive an invoice detailing all charges incurred and also a monthly Statement summarising any outstanding invoices.

 

Why have the numbers I use to pay changed?

Due to our system upgrade, all payment details have also been adjusted.

 

Do I have to do anything?

Update your biller code and reference details, as per your new statement and invoices, if you choose an electronic form of payment

 

What if my invoice is due during this shutdown period?

If your infringement payment is due within this outage period you will not be penalised.

 

 

Need Assistance?

If you have questions or need help:

  • Call our Customer Service team (03) 5722 0888
  • Email finance@wangaratta.vic.gov.au

Thank you for your patience and understanding during this important upgrade.