Home Care Packages

Home Care Packages (HCP) are a Commonwealth funded program, providing older Australians care services to help them continue to live in their own home. They are designed for those who need more help than the Commonwealth Home Support Programme can provide.

 

Eligibility

You may be eligible if you are aged 65 years and over, or aged 50 years and over and identify as Aboriginal & Torres Strait Islander, and need coordinated services to help you to stay living at home. 

To access a Home Care Package you need to be assessed and approved by My Aged Care.

You can check your eligibility and apply by calling My Aged Care on 1800 200 422 or you can apply online.

 

Types of packages

There are 4 levels of Home Care Package that assist people with basic to high level care needs.

  • Level 1 - Support for people with basic care and support needs
  • Level 2 - Support for people with low level care and support needs
  • Level 3 - Support for people with mid-level care and support needs
  • Level 4 - Support for people with high level care and support needs

Depending on your needs there are a range of services which may be included in your package.

 

Services to keep you well and independent

There are a range of services to help keep you well and independent:
  • Personal care - to help maintain your personal hygiene and grooming standards
  • Nursing services - to help treat and monitor medical conditions
  • Allied health and therapy services - such as speech therapy, podiatry, occupational or physiotherapy services
  • Food and nutrition services - to help you eat well  
  • Specialised support - to help you manage particular conditions and maximise your independence

Services to keep you safe at home

There are a range of services to keep you safe at home:

  • Cleaning and home maintenance services - to keep your home clean and liveable
  • Minor home modifications - to increase or maintain your ability to move safely around your home
  • Goods, equipment and assistive technology to help with mobility, communication and reading

Services to keep you connected to your community

There are a range services to keep you connected to your community:

  • Transport services to help you get to appointments and activities 
  • Social support services to encourage you to participate in social and community activities 

 

The packages are delivered under a consumer directed care (CDC) model. This means you are actively involved in deciding care and services to support you living safely and independently.

 

Case Management

Our Aged & Community Care team is an experienced group of locally based case managers, duty workers and administration support.  A Case Manager will work with you (and your family/carer if you wish) to develop and implement an individualised care plan best suited to your needs. We deliver Home Care Packages under a consumer directed care (CDC) model. This means you are actively involved in deciding the care and services needed to support you living safely and independently.

Your Case Manager will stay in contact with you via phone and face to face home visits, so care services can stay appropriate for any changing needs.

We offer two types of CDC management packages:

  • Full case management: You are fully supported by your Case Manager to manage your package
  • Self directed case management: You receive less Case Manager support and take more responsibility to manage your package.

We service the Wangaratta and Wodonga municipalities.

 

Funding, Charges and Fees

Each Home Care Package has monthly funding paid by Services Australia to be used for your care and services and to pay for care management charges and package management charges.  

If an income tested fee is applicable this contribution forms part of the monthly Home Care Package funding.

Funding and charges

Fee schedule Brokerage-Schedule-2023-2024.pdf(PDF, 110KB)

Home care package funding – Monthly funding paid by Services Australia to be used for your care and services. 

  • Care management charges – Care management is the charge for case management.  This is key component for every home care package as your case manager will work with you to arrange your services.
  • Package management charges – is the ongoing administration tasks to ensure a smooth delivery and management of your home care package. 

Income Tested Fee

Depending on your income and financial position Centrelink may determine that you personally need to contribute to your care and services.   This is called an Income Tested Fee.  So that there are no surprises, it is wise to complete a Centrelink income assessment, to work out how much money you may be asked to contribute each month, before commencing your Home Care Package.

You can find out more information from My Aged Care on  or call Centrelink on 1800 227 475

Basic Daily Fee – not applicable

We do not charge a basic daily fee.

  

 

Home care fee estimator