- You have the right to refuse entry to a person exhibiting inappropriate behaviour to your business.
- If a person refuses to show evidence of a successful check in, or is not wearing a face mask, the business can ask that person not to enter the venue.
- If the person does not comply with the request, businesses are encouraged to not engage in threatening behaviour and call the police or security for support.
On 11.59pm on Tuesday 27 July 2021, Victoria introduced new COVIDSafe settings. This means that the law currently states that fitted face masks must be carried at all times and must be worn indoors and outdoors by everyone aged 12 years and older, unless an exception applies. Businesses should not refuse service to patrons who may have a lawful reason for not wearing a face mask at venues that require mandatory face masks. For more information on face masks and human rights, visit the website of the Victorian Equal Opportunity and Human Rights Commission.
While the Department of Health and Human Services has not defined what the medical conditions that are included in this exception, the Stay-at-Home Directions include persons who have a physical or mental health illness or condition, or disability which makes wearing a face covering unsuitable, including persons with obstructed breathing, a serious skin condition of the face, an intellectual disability, a mental health condition or persons who have experienced trauma. If you are communicating with a person who is deaf or hard of hearing, and visibility of the mouth is essential for communication you will also be permitted to remove your face mask in settings where it is required; however, you must carry it with you at all times.