Case Management and Brokerage Services

Case management is provided to residents of the following municipalities - Rural City of Wangaratta, Rural City of Benalla, Mansfield Shire, Moira Shire, Strathbogie Shire, Towong Shire, Alpine Shire, Indigo Shire and the City of Wodonga.

Case management, service co-ordination and brokerage is provided for older people, people with disabilities who have complex needs and their carers, who require assistance to remain living independently in the community.

Case Management is funded to provide the following programs; Community Aged Care Packages, Linkages, and Disability Packages. For further information please contact Council's Packaged Care Coordinator on (03) 5722 0738 or email

Package Care

Package Care is the co-ordination of support that is delivered to you in your home, with the aim of enhancing your independent living as long as possible. Package care is available to people with disabilities, frail and older people, people with acquired brain injury, people with dementia and people with complex care needs. Read more


Referrals to Community Support North East for Aged Care, Linkages and Disability packages can be made by yourself, a member of your family, a friend, your doctor or any other health care provider on your behalf. Read more

Strength Based Practice

Community Support North East has adopted a strength based framework. Read more