Community Satisfaction Survey

 Posted: 20-07-2016

Each year Local Government Victoria (LGV) coordinates and auspices a state-wide Local Government Community Satisfaction Survey. JWS Research undertakes the survey. This coordinated approach allows for a far more cost effective survey than would be possible if councils commissioned surveys individually.

The main objectives of the survey are to assess the performance of Wangaratta Rural City Council over the previous 12 months, across a range of measures and to seek insight into ways to provide improved or more effective service delivery.

The survey also provides councils with a means to fulfil some of their reporting requirements as well as acting as a feedback mechanism to LGV.

Council's performance on core measures has improved in all areas except Sealed Local Roads, though this is still above the average for Regional Centres and Victoria. Overall Council Direction has improved by 10 points over 2016, while Community Consultation, Advocacy and Customer Service have also improved significantly.

Council's Overall Performance (57) is a slight improvement compared to 2016 (55) and represents a consolidation of gains from the 2014 low score of 45.


PDF2017 Community Satisfaction Survey (2247 KB)

Last Updated: 10-07-2017

Send Us Your Feedback
Was this information useful?
Not Useful   Very Useful
  Please enter your email address.